FAQ
Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–2 business days. After processing, delivery usually takes 10–12 business days.
How much is shipping?
Shipping is free on every order, worldwide. No minimum spend.
Do you ship to my country?
We ship to 235 countries. We currently do not ship to India or Pakistan.
My tracking hasn't updated in days — is my order lost?
Almost certainly not. Tracking often takes 2–5 business days to show its first scan, and can sit unchanged while a parcel is in transit between carriers. If it hasn't moved after 10 business days, email us and we'll chase it.
The Product
Is this a real record player?
No, and we won't pretend otherwise. It's a magnetic media player with a built-in speaker. Each disc carries an NFC tag that tells the player which track to play. The discs don't spin and they aren't vinyl records.
Does it come with the music already on it?
No. The player ships empty and you load your own MP3 files. Plug it into any Mac or PC with the included USB-C cable and it appears as a normal drive with nine numbered folders. Drag one MP3 into each. It takes about five minutes.
Can I change the songs later?
Yes, as many times as you like. Swap the MP3 in a folder and that disc plays something else.
How good does it actually sound?
Honest answer: it's a small built-in speaker. It's built for ambience on a fridge door or a desk, not for filling a room. If you're expecting a hi-fi, this isn't it.
Does it need wifi, an app, or Bluetooth?
None of the three. Charge it, load your files, and it works on its own.
How long does the battery last?
Up to 8 hours of playback per charge. The charging cable is included.
Where does it stick?
Anything steel — fridge door, locker, toolbox, desk frame. It also stands on the included stand.
What's in the box?
One player, nine printed discs, a charging and loading cable, and the collector's box.
Returns & Guarantee
What if I don't like it?
You have 30 days from delivery to get a full refund, including shipping. Email us and we'll send return instructions.
What if it arrives damaged?
Email us within 30 days with a photo and your order number. We'll replace it or refund you in full — you won't be asked to pay to send a broken item back.
Is there a warranty?
You can add 90 Days Warranty at checkout, which covers any defect within 90 days with a free replacement.
Orders
Can I change or cancel my order?
Yes, any time before it ships. Email us with your order number.
I ordered the wrong thing / entered the wrong address.
Contact us straight away. Once a parcel has shipped we can't redirect it, but we can usually help.